Payment Policy

Welcome to Glevero! We're committed to making your shopping experience smooth and secure. This Payment Policy explains the payment methods we accept, how transactions are processed, and what you need to know when making purchases on our website.

1. Payment Methods

At Glevero, we offer a variety of secure payment options to make your checkout process as convenient as possible. We accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa

All transactions are processed securely through trusted payment gateways, ensuring your payment details are protected.

2. Payment Security

Your security is our priority. We use SSL encryption (Secure Socket Layer) to protect sensitive payment information and ensure that your personal and financial data is transmitted securely. Our payment gateway partners, such as Shop Pay, Apple Pay, and Google Pay, comply with industry standards to safeguard your payment information.

3. Currency

All prices on Glevero are listed in GBP (British Pounds). You will be charged in GBP at the time of purchase. Currency conversion fees may apply if you are using a foreign payment method, and these charges are handled by your bank or payment provider.

4. Payment Authorization

Once you have completed your order, we will process your payment and verify your transaction. In some cases, we may require additional verification for fraud prevention. If additional information is required, we will contact you by email or phone.

If your payment is not authorized or processed successfully, we will notify you immediately, and your order will not be shipped until the payment is successfully completed.

5. Payment Timing

  • Order Confirmation: After you place an order and your payment is successfully processed, you will receive an order confirmation email containing your purchase details.
  • Pre-Authorization: For certain payment methods, we may pre-authorize your payment before charging your card. This is a standard procedure to verify that funds are available.

6. Failed or Declined Payments

If your payment is declined, please check the following:

  • Ensure that the payment method you are using has sufficient funds or credit available.
  • Verify that the billing information entered during checkout is correct.
  • Confirm that your payment method is supported by our payment system.

If you're still having issues, please contact your payment provider or reach out to us at support@glevero.com, and we’ll do our best to help resolve the issue.

7. Refunds

Refunds will be processed using the same payment method used for the original transaction. After a refund is issued, it may take 5-10 business days for the amount to appear on your account, depending on your payment provider.

Please refer to our Return & Refund Policy for more details about how we handle returns and refunds.

8. Taxes

All prices on our website are inclusive of applicable taxes (VAT). If applicable, taxes will be included in the final order total at checkout. We are based in the United Kingdom, so the applicable tax rates will be based on the laws and regulations of the UK.

9. Fraud Prevention

We take fraud prevention seriously. To protect both you and us, we may review your order and request additional information to ensure the authenticity of the transaction. If we suspect fraudulent activity, we reserve the right to cancel or suspend the transaction and refund the payment.

10. Changes to Payment Policy

We may update or revise this Payment Policy from time to time. Any changes will be posted on this page with an updated date. Please review this page periodically to stay informed about any changes to our payment policies.

11. Contact Information

If you have any questions or concerns regarding your payment, please feel free to contact us:

  • Email: support@glevero.com
  • Phone: +44 7308 510899
  • Business Hours: Monday - Friday, 09:00 am - 05:00 pm (excluding public holidays)
  • Business Address: 456 Roman Rd, Bow, London E3 5LU, United Kingdom

Thank you for choosing Glevero! We're here to provide you with the best shopping experience, and we're committed to ensuring your payments are handled securely and efficiently.