Cancellation policy

At Glevero, we strive to ensure that your shopping experience is smooth and hassle-free. We understand that sometimes things don’t go as planned, and you may need to cancel an order. Below, we’ve outlined our cancellation policy to help guide you through the process.

1. Can I cancel my order?

Yes, you may cancel your order within 1 hour of placing it, provided that your order has not yet been processed or dispatched. After this time, we are unable to cancel your order as it may have already been prepared for shipment.

2. How do I cancel my order?

To cancel your order, please contact our customer support team at support@glevero.com or call us at +44 7308 510899 as soon as possible. Include your order number, and we will assist you in the cancellation process.

3. What happens if my order has already been processed or shipped?

Once your order has been processed or dispatched, we are unable to cancel it. However, you can still initiate a return once the item(s) have been delivered to you. Please refer to our Returns Policy for more information.

4. Can I modify my order after it’s been placed?

Unfortunately, we are unable to modify an order once it has been placed. Please double-check your order before submitting it to ensure all details are correct. If you wish to change anything, you will need to cancel the current order and place a new one.

5. Refunds for Cancelled Orders

If your order is successfully cancelled, any payments made will be refunded in full to your original payment method. Please note that the refund may take 7 business days to process depending on your bank or payment provider.

6. Order Cutoff Time for Cancellations

Please keep in mind that our daily order processing cutoff time is 05:00 pm (GMT). Orders placed after this time may not be eligible for cancellation, as they may already be in the processing queue.

We hope this cancellation policy helps to clarify any questions you may have. If you need any further assistance or have any concerns, please feel free to reach out to us.

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